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CHANNEL NEWSLETTER #49
 
 

Support
How to get priority support as an Enfocus partner?

SupportAs an Enfocus partner, you are entitled to priority technical support for all our software products to ensure you can provide a speedy reply to your customer.

You can reach us by email (which is often handy when adding sample files to your escalation) or by phone during office hours.

Office hours for Enfocus Support are from 9.00 AM Central European Time (GMT +1, +2 during Daylight Saving Time) to 5.00 PM Pacific Standard Time (GMT -8, -7 during Daylight Saving Time).

These contact details are for Enfocus partners only and may not be shared with your customers! When mailing Enfocus support, make sure you don’t copy customers in your email.

Email address: partnersupport@enfocus.com
Phone numbers:
+ 1 800 676 1775 – extension 1602 (US)
+ 32 9 216 9897 (rest of the world).

When attaching sample files (especially when attaching scripts, Switch flows etc), please ensure they are enclosed in a password protected zip file or use our Upload to Enfocus connecter which you can find here.

Channel Training (in-house)

In the week of October 6th, we are holding a week of training for our partners in our offices in Ghent, Belgium. Participation is free of charge.

program

To register or in need of any practical help, mail Machteld. Don't forget to state on what days you will be participating.

If there are topics of interest that are not listed, feel free to inquire with Freddy.

 

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PitStop 12 update 3


PitStopWe're happy to announce that PitStop 12 up 3 will be released soon. What will be in there:

  • OSX10.10 Yosemite support
  • New functionality for working with PDF Layers
  • New Action to Flatten Annotations
  • ‘Lock’ in the Inspector for proportional resizing
  • Add Page Box size as text
  • New PitStop Server configurator
  • And more!

PitStop Font Fix

fontfixPicture last years wedding on a beautiful summer day between Enfocus and typeface expert Monotype, and you'll surely envision a true love baby called "The Missing font Service".

This year, we want everybody to enjoy this solution via PitStop Font Fix, a free plug-in. Get it today

WoodWing configurator

woodwingWe have released updated versions of the WoodWing Enterprise Download and WoodWing Enterprise Upload configurators.

Both configurators now support WoodWing Enterprise versions 7 up until 9.x. Version 9.2 is the latest WoodWing Enterprise version. More info

 

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Expo Print

Some highlights of the Expo Print 2014 trade show are:

  • Great visibility of Enfocus on the Esko booth
  • We were also visible at booths of resellers and distributors
  • A significant number of high quality leads are gathered
  • New Distributor Agreement has been signed with NovaPrint covering the South Cone of LATAM + Peru
  • Grafisoft is new in Chili and Columbia
  • The trade show helped us to gain higher trust from resellers and end customers
  • The event contributed to a better understanding of the products, solution and product positioning
  • It will secure a strong performance for 2HCY14


Graph Expo

Visit us at Graph Expo 2014, booth #535, and meet with our product managers and application experts to discover how Enfocus can increase your productivity and automate key areas of your production environment.

Book your demo

 

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New Partners Site
We have been renewing our Partners Site and are happy to announce that the new Partners Site is online as we speak.

Questions? Contact our Marketing team.

 

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The Faces Behind Enfocus

BjornBjorn Willems - Director Enfocus Product Management
Bjorn started working in 98 for Artwork Systems as an ArtPro specialist. It didn't take long before he moved to the role of a Field Engineer to globally install, configure and optimise complex workflow solutions.

His next challenge started in 2007 at Esko as a Solution Architect.

Two years later, he became Product Manager for the interactive prepress applications. For the next 4 years, he was responsible for ArtPro, PackEdge, DeskPack, Neo and Dynamic Content.


In December last year, he moved to Enfocus leading the product management team and reporting to Fabian directly.

Strongly believes in: product quality as a differentiator, alternative business models and a general move to cloud assets and solutions in the global graphic arts industry in the next 5 years.

On a more personal note: Bjorn lives near Gent with his girlfriend and daughter. And just a couple of days ago, a wee boy was happily added to the family. Congrats from the entire Enfocus team, Bjorn.

Connect with Bjorn on Linkedin

 


Summer 2014

In this issue:
1. Support Topics
2. Channel Training
3. PitStop 12 up 3
4. PitStop Font Fix
5. WoodWing configurator
6. Expo Print

7. Graph Expo
8. New Partners Site
9. Inside Enfocus

 

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