Receiving, sorting and routing incoming jobs

The problem

Manually processing files is very time-consuming and boring work. Errors are made easily. Jobs come in through different ways, so operators need to monitor multiple channels.

 

 

 

The Switch solution

 

Switch downloads files from your FTP or email server. 

Once files are downloaded:

  • They are automatically sorted based on file type
  • Compressed jobs are uncompressed
  • Unknown files immediately trigger an email notification back to the customer

 

 

 

Benefits

  • Frees up operators for more demanding work & customer service
  • Reduces errors by ensuring consistency through a standardized process
  • Improves communication by alerting operators when jobs are ready or problems are detected

 

 

 

Let's dive in: flow elements and modules used for this case 

 

FTP receive

This element enables Switch to automatically download jobs from your (Secure) FTP server. Switch will scan through all the subfolders and detect newly uploaded jobs even in newly created subfolders, if customers are allowed to create their own. It will also remember where it found each job, so that this information can be used later on to create a structured archive or send email notifications to the right person.

Email receive

Switch is also able to read emails, extract the attachments and move these files into the flow automatically.

While doing so, it remembers the content of the email, including the sender, allowing you to reuse this information at a later point (e.g. send confirmations or problem files back to the customer).

Submit hierarchy

This tool can monitor any folder structure in your local network and works very similar to the FTP tool, i.e. it also scans the nested folders for new jobs and remembers their original location.

 

Do you want to make your business more efficient?

Switch is all you need. An Enfocus reseller will contact you to discuss your business needs and provide you with a free trial version.

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