Below are the guidelines we use for protecting your Personal Data.
We also refer to Enfocus’
as made available through our website: www.enfocus.com/termsandconditions
Enfocus will not collect or process personal sensitive data, such as information on your racial or ethnic origin, political opinions, religious beliefs or other beliefs of a similar nature, physical or mental health or condition, or sexual life.
Enfocus collects information you provide, for example, at the time you register to use our website, subscribe to any of our services, post materials to a user forum, participate in a contest or online survey, request us to provide support services, via access credentials you use in combination with the use of our hosted services (Software As A Service) and/or via license management routines associated with the use of our software.
Some of the information is obtained by Enfocus by capturing how you interact with our products and/or services, for example through the use of technologies such as cookies on our website, and by receiving error reports or usage data from software or hardware products.
The type of information collected by Enfocus depends on the products, services and features you use. The information may involve the following:
Use of personal information
In general, Enfocus and its trusted third parties (as defined below) will use the information collected to ensure proper delivery of the products and services you purchased, in view of the performance of our associated obligations, and/or in view of any dispute You may have with Enfocus in relation to the same. Enfocus may further use such information to perform and improve our products, services and websites. In order to do so, Enfocus may enhance or merge your information collected with other operational data as well as data obtained from trusted third parties.
Links to other websites
This website may make forums and message boards available to you for use. Please remember that any information, including Personal Data, that You disclose as part of these forums and message boards becomes public information. You should exercise caution when deciding to disclose any Personal Data as part of these channels.
Electronic newsletters, marketing and communications
Enfocus offers various free electronic newsletters that you can subscribe to. As part of the subscription process, certain information including Personal Data may be collected (such as name, e-mail address, contact information etc.).
You are provided the following choices regarding our marketing practices:
Other emails: In some cases, Enfocus needs to send you emails in view of the performance of our obligations related to Your use of our products. For example, Enfocus may email you to inform you that your subscription to particular products is expiring. You cannot opt out of these emails.
Enfocus may offer contests in which we request certain personal information. At a minimum, the required information includes name and email address. In some cases, the entrant must answer mandatory survey questions about a range of technical interests and Personal Data. The information gathered in the entry form is used to verify the entrant's identity and eligibility, to contact winners or prize recipients, and to market and sell our products. Because the rules and terms of each contest can vary, all information about each contest is clearly posted during the event.
Enfocus may transfer Personal Data to professional advisors, third party suppliers, distribution partners and subcontractors (“trusted third parties”) who we use within the scope of performing our contract obligations, or who assist us in conducting our business such as data hosting, call center operations, credit agencies, e-mail management services analytics or other services in relation to our website or delivery of products and services. These trusted third parties may have access to your Personal Data but only for use in connection with your customer relationship to Enfocus and our products and services.
Further, Enfocus may disclose Personal Data which we determine to be necessary to (a) comply with applicable law or regulations; in order to comply with court, administrative or governmental orders; (b) to protect any person from death of harm; (c) to prevent fraud or abuse; or (d) protect Enfocus’ intellectual property rights. We will be transparent but prudent when receiving, scrutinizing and responding to government request for Personal Data.
Where we store your personal data
Enfocus may transfer personal Data abroad, subject to the applicable legislation.
We may transfer your Personal Data to, or store it at, a destination outside the European Economic Area (“EEA”), including but not limited to the United States of America.
Your Personal Data may also be processed by staff operating outside the EEA who work for us or for one of trusted third parties. Such staff maybe engaged in, among other things, the fulfilment of your order and the provision of support services.
Cookies and web beacons
We use the following cookies:
Strictly necessary cookies will expire at the end of your session. Except for analytical/performance cookies and functionality cookies, all other cookies will expire after 2 years.
We also collect information through the use of Web beacons. Web beacons are tiny invisible graphics placed in some of our HTML-based emails to let us know what percentage of emails are opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Information correction, updating, closing Enfocus ID
You may request the following in connection with your Personal Data:
Enfocus operates reasonable secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by you. Any particularly sensitive information is encrypted prior to transmission using secure socket layer (SSL) technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Enfocus only works with trusted third parties that have a proven track record and systems in place to safeguard your Personal Data.
Enfocus will retain information submitted by you or collected by Enfocus in view of the use of our products, services and website for as long as needed in view of the use cases set forth in this policy. After that, we will delete such information. In relation to certain types or categories of data, Enfocus implements a specific data retention policy. For further information see our Enfocus customer facing data security policy available at www.enfocus.com/termsandconditions.
No method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, whilst we will strive to always use commercially acceptable means to protect your Personal Data, we cannot guarantee absolute security. If you have any questions about security on our website, you can email us at email@example.com.
Children's privacy protection
Enfocus' websites do not target and are not intended for children under the age of 13. We will not knowingly collect Personal Data from children, and will delete such data upon discovery.
Sale of business
Enfocus may transfer Personal Data to a third party that acquires a business from Enfocus where the information is provided as an important asset of that acquired business. You will be notified of the transfer in accordance with our Notification of Change procedure outlined at the end of this policy.
9051 Ghent, Belgium
KBO VAT BE (0)448.108.029
Notification of change procedure