Enfocus launches a brand-new product that makes job onboarding easy for customer service
Gent, Belgium [8 April 2021], Enfocus, the leader in PDF quality control, advanced PDF editing and workflow automation for the graphic arts industry announces the launch of their newest product, BoardingPass. BoardingPass is a new tool for customer service representatives that allows them to check PDF files for showstopping issues. Enfocus BoardingPass allows customer-facing staff to instantly validate PDF files for print. Integrated with an email client, BoardingPass identifies errors that require a file to be resubmitted and automatically drafts an email reply. Customer service agents gain the power to provide quick and understandable PDF file feedback.
“BoardingPass is a game changer for job onboarding, cutting waste time between production flow agents. It’s easy to use, intuitive, and allows to quickly check your file and get back to the customer or pass it forward to prepress. A must have for every customer facing agent!”
BoardingPass uses simple drag and drop from an email attachment or downloaded PDF. It quickly checks print job files for issues that would make the job unprintable. BoardingPass points out issues with missing fonts, image resolution, and bleed. As a stand-alone PDF viewer, it displays files as they will appear on press. When issues are found, a draft email reply is automatically created so customer service representatives can respond to customers quickly. The integration with WeTransfer allows users to drag and drop WeTransfer emails to BoardingPass which will download, open and check the PDF automatically.
With BoardingPass, customer service representatives can flag issues such as:
- Low image resolution
- Incorrect document specifications
- Missing fonts
- Insufficient bleed, including face trim only for booklets
- Inconsistent trim size and page orientation
- Incorrect color space
If a PDF file passes a BoardingPass inspection, it can be emailed to prepress or delivered to a local network server along with a report. Customer service staff needs no prepress training to be able to provide quick, clear replies regarding PDF job print-readiness. BoardingPass relieves businesses of their reliance on prepress to onboard jobs. It helps printers provide a higher level of responsiveness to their clients.
Find out more or get a free trial of BoardingPass, here.