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The requirements below are the minimum system requirements for running Phoenix 24.03. Exceeding these requirements will, in most cases, lead to a performance increase.
Note: It's recommended that Automated Phoenix configurations be on dedicated computers on which no other software is running for optimal performance.
Phoenix 24 |
Phoenix 24.03 |
Microsoft® Windows® 10 |
|
Microsoft® Windows® 11 |
|
Microsoft® Windows® Server 2016 |
|
Microsoft® Windows® Server 2019 | |
Microsoft® Windows® Server 2022 | |
macOS® 12 (Monterey) |
|
macOS® 13 (Ventura) |
|
macOS® 14 (Sonoma) |
|
Phoenix configuration |
CPU |
RAM |
Phoenix |
2 processor cores |
8 GB (16 GB for Products Plus) |
Phoenix + Automate |
4 processor cores |
16 GB |
+1 Concurrency |
4 processor cores |
24 GB |
+2 Concurrency |
6 processor cores |
32 GB |
+4 Concurrency |
10 processor cores |
36+ GB |
As a general rule
4 cores and 10 GB is considered to be a base performance layer. 3 GB of RAM is expected to be available per extra core for regular processing.
Phoenix supports virtualization on:
Phoenix running on Windows or Mac OS can use data that is available on network shares.
Installing and using Phoenix software on a Terminal Services or Remote Desktop Services server (Microsoft, Citrix,...) is not supported,
except if licenses are being administered via Tilia Cloud (paid option).
Warning: It is against our EULA to use Remote Desktop to access Phoenix software without a Cloud subscription.
Although we don't expect issues with Microsoft OS patches, Enfocus only guarantees support on the official MS Service Pack (SP) level, not on individual OS patches. Please contact Enfocus support in case of specific questions.
Phoenix software will only work with properly licensed versions of operating systems and other software. Enfocus is not responsible for any loss of functionality due to use with unlicensed software. Enfocus will not provide assistance in installing software on equipment lacking properly licensed software.