Enfocus support policy and contact hours

Le contenu de la section de support est disponible uniquement en anglais .

Where to find help?

1. Consult the product documentation

We have an extensive documentation on each of our products, this documentation is installed with your product and can be accessed from within the ‘Help’ menu in your Enfocus product. The most recent version of the documentation can also be found on this website. Click on the Documentation tab above to take you to the overview of available online documentation.

2. Search the known issues and solutions

A lot of information on how to do specific tasks and how to solve certain problems is available in our ’known issues and solutions’ section.

3. Ask your local reseller

We work with very knowledgeable partners and resellers, who are trained to provide you with support on any of our products.

4. Ask your fellow user

The Enfocus community forum is the meeting point for all things related to Enfocus Switch, you can find free sample flows, new and updated configurators, participate in the Crossroads community and much more.

5. Contact Enfocus customer support

Free support
We provide free e-mail support on our products, you can report a problem through our support portal.  As we give free support to all customers, please understand it could take up to two business days for one of our support engineers to look into your question. All communication is done in English, if you wish to be assisted in a local language, please contact a local reseller

 

Need priority support? Get a maintenance contract!
If you’d like to receive priority support, you might be interested in applying for a maintenance contract. Please contact your local reseller or Enfocus Sales for more details on pricing.

 

Contact hours
Office hours for Enfocus Support are from 9.00 AM Central European Time (GMT +1, +2 during Daylight Saving Time) to 5.00 PM Pacific Standard Time (GMT -8, -7 during Daylight Saving Time).