Enfocus support policy and contact hours

1. Consult the product documentation

We have extensive documentation on each of our products, which is installed with your product and can be accessed from within the ‘Help’ menu in your Enfocus product. The most recent version of the documentation can also be found on this website.

2. Search the known issues and solutions

A lot of information on how to do specific tasks and how to solve certain problems is available in our ’known issues and solutions’ section.

3. Ask your local Reseller

We work with very knowledgeable Resellers, who are trained to provide you with free support on any of our products during the 90 days warranty period (in case of a perpetual license). After those 90 days period, you’ll need a maintenance contract in order to have full access to support. Note that in case of a subscription, access to support is included in your monthly/yearly fee.

4. Ask your fellow user

The Enfocus Community Forum is the meeting point for all things related to our products. 

5. Contact Enfocus Customer Support

If you own an active subscription license, access to support is included in your monthly/yearly fee and questions can be logged via the Support Portal.

If you own a perpetual license, you can report a problem through our Support Portal during the 90 day warranty period. Make sure to keep your product key close as you’ll be asked to enter it. All communication is done in English, if you wish to be assisted in a local language, please contact a local Reseller. If you’d need support after the 90 days warranty period, you’ll need a maintenance contract, which includes support access.  Please contact your local Reseller or Enfocus Sales for more details on pricing.

Contact hours

Support hours: 9:00 AM CET to 5:00 PST
Availability: Monday-Friday (excluding weekends)