Enfocus support policy and contact hours

1. Consult the product documentation

We have an extensive documentation on each of our products, this documentation is installed with your product and can be accessed from within the ‘Help’ menu in your Enfocus product. The most recent version of the documentation can also be found on this website. Click on the Documentation tab above to take you to the overview of available online documentation.

2. Search the known issues and solutions

A lot of information on how to do specific tasks and how to solve certain problems is available in our ’known issues and solutions’ section.

3. Ask your local reseller

We work with very knowledgeable partners and resellers, who are trained to provide you with free support on any of our products during the 90 days warranty period. After those 90 days period, you’ll need a maintenance contract in order to have full access to support.

4. Ask your fellow user

The Enfocus community forum is the meeting point for all things related to our products. 

5. Contact Enfocus customer support

Free support

We provide free support on our products during the 90 day warranty period, you can report a problem through our support portal, make sure to keep your product key or subscription ID close as you’ll be asked to enter it. All communication is done in English, if you wish to be assisted in a local language, please contact a local reseller.
If you’d need support after the 90 days warranty period, you’ll need a maintenance contract, which includes support access.  Please contact your local reseller or Enfocus Sales for more details on pricing.
If you own an active subscription license, access to support is included in your monthly/yearly fee and questions can be logged via the support portal.

Contact hours

Office hours for Enfocus Support are from 9.00 AM Central European Time (GMT +1, +2 during Daylight Saving Time) to 5.00 PM Pacific Standard Time (GMT -8, -7 during Daylight Saving Time).