FAQ about activation
Activation troubleshooting manual (perpetual licenses)
How and when to activate your product, possible issues and how to solve them - view manual
How to activate a trial
How to activate a perpetual license
The following video demonstrates the activation of a PitStop Pro perpetual license. All other Enfocus are activated in a similar way.
How to activate a subscription
PitStop Pro
This is only needed if you have bought a subscription via a reseller (instead of online) and if it's not yet activated. Just check if the subscription ID you received from your reseller is displayed in your My Enfocus account under PitStop Pro > Subscriptions & keys. If that's the case, it's already activated, so you can immediately sign in to Acrobat and start using PitStop Pro. If not, activate your subscription following the procedure shown in the video below.
PitStop Server
Note: It is possible that your reseller has already activated your subscription ID. Therefore, we recommend checking if the subscription ID you received from your reseller is displayed in your My Enfocus account under PitStop Server > Subscriptions & keys. If that's the case, it's already activated, so you can immediately sign in to PitStop Server and start using it. If not, activate your subscription following the procedure shown in the video below.
Information in our "Known issues and Solutions" section
- What is my account name and password to activate my Enfocus product?
- I am having problems activating my Enfocus product, what to do?
The Local License Manager
Enfocus created a free tool that helps you managing your activated products locally. You can read all about this tool, find download links and how-to-use instructions via this link.
Contact
You can contact us with any activation releated question through our support portal.
Activation related issues will be handled with high priority.